Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of onestopautomerch.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@onestopautomerch.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@onestopautomerch.com
Used it over the weekend on my wife's minivan. So far the magnets are proven to be very effective and charging is pretty quick. The actual item is very versatile and offers mounting via air vents and dashboard.
Very happy with my purchase! I had 2 different devices, a magnet holder for my cellphone and a wired charger. This product combines both. Fast charging, strong magnet to keep the phone stable, easy, and comfortable to use.
I do like the product! I like the option I can charge my phone without connecting anything to it. Awesome product, highly recommended!!!
THIS PRODUCT IS OUTSTANDING. I have been looking for a magnetic charger for my Jeep for quite some time now and have tried several but they all charge very slow and the magnets are not very strong... THIS CHARGES FAST AND HOLDS MY PHONE IN PLACE VERY VERY WELL!!! Don't hesitate to purchase this item...well worth the money!
Works like a charm. I have a Galaxy note 8 any it holds it perfectly steady in place with wireless quick charging.
It charges my phone fast even with Waze and Spotify running simultaneously. The two magnetic sticks under the phone case are so strong! At first, getting the phone to line up with the charger and with the two sticks under the case can be a little finicky, but as soon as I got the hang of it I got to love this thing!
Overall this deserves 5 stars. Definitely recommend. It’s a great mount because the magnets are away from the center of the phone allowing for wireless charging on wireless charging mats.
Low profile and lightweight. Doesn't cause the phone to overheat and stop charging. Secure magnetic attachment. Won't fall off during normal driving. Haven't gone offroad yet, but I've hit plenty of bumps. Survived the off-road test with flying colors. Highly recommend!!
An excellent quality combo phone mount/wireless charger for the car! Was looking for a reasonably priced, yet sturdy and high-quality phone mount and charger for the car specifically for my Galaxy Note 8 and came upon this product while searching... - Heavy Duty Magnet - Durable Design - Versatile Mounting Style - Strong grip/No slip! - Easy to set up - Can fit various places and preferences!
No issues, it works! The wireless car charger works fast and there are several options to hold the phone and it is working great. Thank you.
Great product, easy to attach on my windshield, very steady!
This product really holds my phone very well. This is the third magnetic device I've tried and it is the greatest.
Works in the dash area to see while driving in Silverado truck.
Charges fast without any problems, magnet thing is so good! Great idea, very well made item - I like it a lot.